Sacrifice to Sphinx

Description

This package brings the functionality to automatically create a ticket with configurable parameters to a freely chooseable point in time in relation to an appointment.

Ticket Creation is initiated in the AppointmentEdit mask under the section ‘Ticket Creation’. A point in time relative to the appointment, as well as ticket data can be configured. Recurring appointments are supported.

The feature as of now does not support dynamic fields of type database.

The screenshot shows the newly available fields for ticket creation.

System requirements

Framework

OTOBO 11.0.x

Packages

-

Third-party software

-

Configuration Reference

Frontend::Agent::ModuleRegistration::Loader

Loader::Module::AgentAppointmentCalendarOverview###009-AppointmentTicket

Loadermodule registration for the agent interface.

Frontend::Agent::View::AgentAppointmentEdit

Ticket::Frontend::AgentAppointmentEdit###ServiceMandatory

Sets if service must be selected by the agent.

Ticket::Frontend::AgentAppointmentEdit###DynamicField

Dynamic fields shown in the appointment edit screen of the agent interface

Ticket::Frontend::AgentAppointmentEdit###StateDefault

Sets the default next state for new tickets in the AgentAppointmentEdit interface.

Ticket::Frontend::AgentAppointmentEdit###SLAMandatory

Sets if SLA must be selected by the agent.

Ticket::Frontend::AgentAppointmentEdit###Priority

Sets the default priority for new tickets in the AgentAppointmentEdit interface.

Frontend::Agent::View::TicketCalendar

Ticket::Frontend::AgentAppointmentEdit###StateType

Determines the next possible ticket states, after the creation of a new ticket from a calendar appointment in the agent interface.

Frontend::Base::DynamicFieldScreens

DynamicFieldScreens###AppointmentTickets

This configuration defines all possible screens to enable or disable dynamic fields.

About

Contact

Rother OSS GmbH

Email: hello@otobo.de

Web: https://otobo.de

Version

Author: Rother OSS GmbH / Version: rel-11.0 / Date of release: 2024-05-12

Index