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Overview

Summary

This package enables users to view ticket drafts if they have read permissions, and to edit ticket drafts if they have write permissions.

Configuration

System requirements

Framework

OTOBO 11.1.x

Packages

-

Third-party software

-

Basic Usage

After zooming into a ticket, select a draft from the draft list in the top-right area (see Figure 2.1). If you have read permissions, the draft opens in a view-only window. If you have write permissions, the draft opens in an editable window.

[picture]

Click on the window top-right link to view or edit a draft.

Custom Configuration and Advanced Features

Not applicable

Configuration Reference

Frontend::Agent::ModuleRegistration

Frontend::Module###AgentTicketFormDraftEdit

Frontend module registration for the agent interface.

Frontend::Agent::ModuleRegistration::Loader

Loader::Module::AgentTicketFormDraftEdit###002-Ticket

Loader module registration for the agent interface.

Frontend::Agent::View::TicketCompose

Ticket::Frontend::AgentTicketFormDraftEdit###Permission

Required permissions to use the draft edit screen in the agent interface.

Ticket::Frontend::AgentTicketFormDraftEdit###RichTextHeight

Defines the initial height in pixels for the rich text editor component for this screen.

Ticket::Frontend::AgentTicketFormDraftEdit###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

About

Contact

Rother OSS GmbH

Email: hello@otobo.io

Web: https://otobo.io

Version

Author: Rother OSS GmbH / Version: 11.1 / Date of release: 2026-07-09

Index