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Overview

Summary

This package adds a widget to the Dashboard with the tickets returned by a given custom ticket search template

Configuration

System requirements

Framework

OTOBO 11.0.x

Packages

-

Third-party software

-

Basic Usage

Install by opening the Package Manager module from the Administration group in the Agent Interface. Select the package named Dashboard-MyTicketSearchProfile from the Online Repository. Click the associated Install link on that line and respond affirmatively to any confirmation questions that follow.

In the Dasboard view, move the mouse pointer to the top right corner of the Tickets Profile Search widget, and click on the gear icon that will appear. Select the search template from the Stored Search Profiles field list and click on the Save Changes button. The widget will then display the corresponding tickets (see Figure 2.1).

[picture]

Dropdown input field for search templates in the dashboard Stored Search Profiles widget.

Custom Configuration and Advanced Features

Not applicable

Configuration Reference

Frontend::Agent::View::Dashboard

DashboardBackend###0150-TicketSearchTemplate

Parameters for the dashboard backend of the tickets overview by search template of the agent interface. “Limit” is the number of entries shown by default. “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

About

Contact

Rother OSS GmbH

Email: hello@otobo.io

Web: https://otobo.io

Version

Author: Rother OSS GmbH / Version: 11.0 / Date of release: 2026-05-21

Index