Description

Mark whole tickets or single articles as unseen or seen.

System requirements

Framework

OTOBO 10.1.x

Packages

-

Third-party software

-

Usage

Setup

Configuration Reference

Core::OTOBO::MarkTicketSeenUnseen

MarkTicketSeenRedirectDefaultURL

Defines the redirect URL for setting a ticket article to ‘seen’.

MarkTicketUnseenRedirectDefaultURL

Defines the redirect URL for setting a ticket article to ‘unseen’.

Frontend::Agent::ModuleRegistration

Frontend::Module###AgentTicketMarkSeenUnseen

Frontend module registration for the agent interface.

Frontend::Agent::TicketOverview::MenuModule

Ticket::Frontend::PreMenuModule###442-MarkTicketUnseen

Registers a link in the ticket menu of ticket overviews to mark all articles of the ticket as unseen.

Ticket::Frontend::PreMenuModule###442-MarkTicketSeen

Registers a link in the ticket menu of ticket overviews to mark all articles of the ticket as seen.

Frontend::Agent::View::Preferences

PreferencesGroups###MarkTicketUnseenRedirectURL

Defines the config parameters available in the preferences view. The default redirect URL from SysConfig ‘MarkTicketUnseenRedirectDefaultURL’ is used if no selection is made by the agent.

PreferencesGroups###MarkTicketSeenRedirectURL

Defines the config parameters available in the preferences view. The default redirect URL from SysConfig ‘MarkTicketSeenRedirectDefaultURL’ is used if no selection is made by the agent.

Frontend::Agent::View::TicketBulk

Ticket::Frontend::BulkModule###001-MarkTicketSeenUnseen

This configuration registers a bulk module to mark tickets as seen or unseen via bulk action.

Frontend::Agent::View::TicketZoom::MenuModule

Ticket::Frontend::MenuModule###001-MarkTicketUnseen

Registers a link in the ticket menu to mark a ticket as unseen.

Ticket::Frontend::MenuModule###001-MarkTicketSeen

Registers a link in the ticket menu to mark a ticket as seen.

About

Contact

Rother OSS GmbH

Email: hello@otobo.de

Web: https://otobo.de

Version

Author: Rother OSS GmbH / Version: 10.1 / Date of release: 2026-07-14

Index