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Configuration Options Reference

This documentation lists all configuration options of OTRS.

This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.

Contents

CloudService

CloudService → Admin → ModuleRegistration

Core

Core → Agent → FAQ

Core → AppointmentCalendar

Core → AppointmentCalendar → Plugin

Core → AppointmentCalendar → TicketAppointments

Core → Auth → Agent

Core → Auth → Agent → TwoFactor

Core → Auth → Customer

Core → Auth → Customer → TwoFactor

Core → Auth → TwoFactor

Core → Autoload

Core → Base

Core → Cache

Core → Chat

Core → CommunicationChannel

Core → CommunicationChannel → MIMEBase

Core → CommunicationLog

Core → Crypt → PGP

Core → Crypt → SMIME

Core → Customer

Core → DB → Mirror

Core → DocumentSearch → Driver

Core → DynamicFields → DriverRegistration

Core → DynamicFields → ObjectTypeRegistration

Core → Email

Core → Email → PostMaster

Core → Event → AppointmentCalendar

Core → Event → Chat

Core → Event → CustomPage

Core → Event → CustomerCompany

Core → Event → CustomerUser

Core → Event → DynamicField

Core → Event → FAQ

Core → Event → LinkObject

Core → Event → Package

Core → Event → Queue

Core → Event → ServiceCatalogueItem

Core → Event → Ticket

Core → External → FAQ

Core → FAQ

Core → FAQ → Approval

Core → FAQ → Explorer

Core → FAQ → Item

Core → FAQ → Item → Voting

Core → FAQ → RelatedArticles

Core → GoogleChrome

Core → LinkObject

Core → Log

Core → MailQueue

Core → NotificationView

Core → PDF

Core → Package

Core → PasswordPolicy → Exceptions

Core → PerformanceLog

Core → Permission

Core → SMS

Core → SOAP

Core → Session

Core → Stats

Core → Stats → Reports

Core → Ticket

Core → Ticket → ACL

Core → Ticket → DynamicFieldDefault

Core → Ticket → FulltextSearch

Core → Ticket → Permission

Core → Ticket → ProcessManagement

Core → Time

Core → Time → Calendar1

Core → Time → Calendar2

Core → Time → Calendar3

Core → Time → Calendar4

Core → Time → Calendar5

Core → Time → Calendar6

Core → Time → Calendar7

Core → Time → Calendar8

Core → Time → Calendar9

Core → WebUserAgent

Daemon

Daemon → ModuleRegistration

Daemon → SchedulerCronTaskManager → Task

Daemon → SchedulerGenericAgentTaskManager

Daemon → SchedulerGenericInterfaceTaskManager

Daemon → SchedulerTaskWorker

Frontend → Admin

Frontend → Admin → FrontendNotification

Frontend → Admin → ModuleRegistration

Frontend → Admin → ModuleRegistration → AdminOverview

Frontend → Admin → ModuleRegistration → Loader

Frontend → Admin → ModuleRegistration → MainMenu

Frontend → Admin → NavBarModule

Frontend → Admin → View → ContactWithData

Frontend → Admin → View → CustomPage

Frontend → Admin → View → CustomerCompany

Frontend → Admin → View → CustomerUser

Frontend → Admin → View → DynamicFieldOverview

Frontend → Admin → View → NotificationEvent

Frontend → Admin → View → Preferences

Frontend → Admin → View → Queue

Frontend → Admin → View → SLA

Frontend → Admin → View → SelectBox

Frontend → Admin → View → Service

Frontend → Admin → View → SysConfig

Frontend → Agent

Frontend → Agent → Auth

Frontend → Agent → BusinessCard

Frontend → Agent → BusinessObject

Frontend → Agent → Customer

Frontend → Agent → CustomerUser

Frontend → Agent → DocumentSearch

Frontend → Agent → FAQ

Frontend → Agent → FAQ → RelatedArticles

Frontend → Agent → FrontendNotification

Frontend → Agent → Menu → Groups

Frontend → Agent → ModuleRegistration

Frontend → Agent → ModuleRegistration → MainMenu

Frontend → Agent → NotifyModule

Frontend → Agent → Organizer

Frontend → Agent → Route

Frontend → Agent → Search

Frontend → Agent → Ticket

Frontend → Agent → View → Calendar → AppointmentCreate

Frontend → Agent → View → Calendar → AppointmentUpdate

Frontend → Agent → View → CalendarOverview

Frontend → Agent → View → CalendarOverview → Action

Frontend → Agent → View → CustomerAddressBookList

Frontend → Agent → View → CustomerCompanyDetailView

Frontend → Agent → View → CustomerCompanyDetailView → Action

Frontend → Agent → View → CustomerCreate

Frontend → Agent → View → CustomerUpdate

Frontend → Agent → View → CustomerUserAddressBookList

Frontend → Agent → View → CustomerUserCreate

Frontend → Agent → View → CustomerUserDetailView

Frontend → Agent → View → CustomerUserDetailView → Action

Frontend → Agent → View → CustomerUserUpdate

Frontend → Agent → View → Dashboard

Frontend → Agent → View → KnowledgeBaseArticleCreate

Frontend → Agent → View → KnowledgeBaseArticleDetailView

Frontend → Agent → View → KnowledgeBaseArticleDetailView → Action

Frontend → Agent → View → KnowledgeBaseArticleList

Frontend → Agent → View → KnowledgeBaseArticleUpdate

Frontend → Agent → View → LinkObject

Frontend → Agent → View → Merge

Frontend → Agent → View → Preferences

Frontend → Agent → View → StatisticCreateUpdateView

Frontend → Agent → View → StatisticReportCreateUpdateView

Frontend → Agent → View → StatisticReportOverview

Frontend → Agent → View → StatisticReportOverview → StatisticReportAction

Frontend → Agent → View → Stats

Frontend → Agent → View → Ticket → Action → Customer

Frontend → Agent → View → TicketArticleReply

Frontend → Agent → View → TicketArticleReplyToNote

Frontend → Agent → View → TicketCompose

Frontend → Agent → View → TicketCreate

Frontend → Agent → View → TicketCreate → Email

Frontend → Agent → View → TicketCreate → Phone

Frontend → Agent → View → TicketCreate → Process

Frontend → Agent → View → TicketCreate → SMS

Frontend → Agent → View → TicketDetailView

Frontend → Agent → View → TicketDetailView → ArticleAction

Frontend → Agent → View → TicketDetailView → TicketAction

Frontend → Agent → View → TicketDetailView → TicketAction → Close

Frontend → Agent → View → TicketDetailView → TicketAction → Move

Frontend → Agent → View → TicketDetailView → TicketAction → Priority

Frontend → Agent → View → TicketEmailNew

Frontend → Agent → View → TicketEmailOutbound

Frontend → Agent → View → TicketFreeText

Frontend → Agent → View → TicketHistory

Frontend → Agent → View → TicketList

Frontend → Agent → View → TicketList → Bulk

Frontend → Agent → View → TicketMerge

Frontend → Agent → View → TicketNote

Frontend → Agent → View → TicketOwner

Frontend → Agent → View → TicketPhoneInbound

Frontend → Agent → View → TicketPhoneOutbound

Frontend → Agent → View → TicketResponsible

Frontend → Agent → View → TicketSmsOutbound

Frontend → Agent → View → WebNotificationView

Frontend → Agent → WidgetTypes

Frontend → Base

Frontend → Base → Loader

Frontend → Base → OutputFilter

Frontend → External

Frontend → External → Auth

Frontend → External → DocumentSearch

Frontend → External → Menu

Frontend → External → NotifyModule

Frontend → External → PrivacyNotice

Frontend → External → Route

Frontend → External → View → KnowledgeBaseDetail

Frontend → External → View → Preferences

Frontend → External → View → TicketCreate

Frontend → External → View → TicketDetail

Frontend → External → View → TicketOverview

GenericInterface

GenericInterface → ErrorHandling → ModuleRegistration

GenericInterface → Invoker → ModuleRegistration

GenericInterface → Mapping → ModuleRegistration

GenericInterface → Operation

GenericInterface → Operation → Generic → RPC

GenericInterface → Operation → ModuleRegistration

GenericInterface → Operation → TicketCreate

GenericInterface → Operation → TicketSearch

GenericInterface → Operation → TicketUpdate

GenericInterface → Transport → ModuleRegistration

WebApp

WebApp → API → Agent → Account

WebApp → API → Agent → CustomerCompany

WebApp → API → Agent → CustomerUser

WebApp → API → Agent → Statistic

WebApp → API → Agent → StatisticReport

WebApp → API → Agent → Ticket → Create

WebApp → API → Agent → TicketList

WebApp → API → Agent → TwoFactor

WebApp → API → Customer

WebApp → API → Customer → Account

WebApp → API → Customer → TwoFactor

WebApp → APIClient

OTRS Offers an Ideal Solution for Companies of Any Size Learn more

Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

CloudService

CloudService → Admin → ModuleRegistration

OTRS Offers an Ideal Solution for Companies of Any Size Learn more

Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Core

Core → Agent → FAQ

Core → AppointmentCalendar

Core → AppointmentCalendar → Plugin

Core → AppointmentCalendar → TicketAppointments

Core → Auth → Agent

Core → Auth → Agent → TwoFactor

Core → Auth → Customer

Core → Auth → Customer → TwoFactor

Core → Auth → TwoFactor

Core → Autoload

Core → Base

Core → Cache

Core → Chat

Core → CommunicationChannel

Core → CommunicationChannel → MIMEBase

Core → CommunicationLog

Core → Crypt → PGP

Core → Crypt → SMIME

Core → Customer

Core → DB → Mirror

Core → DocumentSearch → Driver

Core → DynamicFields → DriverRegistration

Core → DynamicFields → ObjectTypeRegistration

Core → Email

Core → Email → PostMaster

Core → Event → AppointmentCalendar

Core → Event → Chat

Core → Event → CustomPage

Core → Event → CustomerCompany

Core → Event → CustomerUser

Core → Event → DynamicField

Core → Event → FAQ

Core → Event → LinkObject

Core → Event → Package

Core → Event → Queue

Core → Event → ServiceCatalogueItem

Core → Event → Ticket

Core → External → FAQ

Core → FAQ

Core → FAQ → Approval

Core → FAQ → Explorer

Core → FAQ → Item

Core → FAQ → Item → Voting

Core → FAQ → RelatedArticles

Core → GoogleChrome

Core → LinkObject

Core → Log

Core → MailQueue

Core → NotificationView

Core → PDF

Core → Package

Core → PasswordPolicy → Exceptions

Core → PerformanceLog

Core → Permission

Core → SMS

Core → SOAP

Core → Session

Core → Stats

Core → Stats → Reports

Core → Ticket

Core → Ticket → ACL

Core → Ticket → DynamicFieldDefault

Core → Ticket → FulltextSearch

Core → Ticket → Permission

Core → Ticket → ProcessManagement

Core → Time

Core → Time → Calendar1

Core → Time → Calendar2

Core → Time → Calendar3

Core → Time → Calendar4

Core → Time → Calendar5

Core → Time → Calendar6

Core → Time → Calendar7

Core → Time → Calendar8

Core → Time → Calendar9

Core → WebUserAgent

OTRS Offers an Ideal Solution for Companies of Any Size Learn more

Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Daemon

Daemon → ModuleRegistration

Daemon → SchedulerCronTaskManager → Task

Daemon → SchedulerGenericAgentTaskManager

Daemon → SchedulerGenericInterfaceTaskManager

Daemon → SchedulerTaskWorker

OTRS Offers an Ideal Solution for Companies of Any Size Learn more

Outdated documentation

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Frontend → Admin

Frontend → Admin → FrontendNotification

Frontend → Admin → ModuleRegistration

Frontend → Admin → ModuleRegistration → AdminOverview

Frontend → Admin → ModuleRegistration → Loader

Frontend → Admin → ModuleRegistration → MainMenu

Frontend → Admin → NavBarModule

Frontend → Admin → View → ContactWithData

Frontend → Admin → View → CustomPage

Frontend → Admin → View → CustomerCompany

Frontend → Admin → View → CustomerUser

Frontend → Admin → View → DynamicFieldOverview

Frontend → Admin → View → NotificationEvent

Frontend → Admin → View → Preferences

Frontend → Admin → View → Queue

Frontend → Admin → View → SLA

Frontend → Admin → View → SelectBox

Frontend → Admin → View → Service

Frontend → Admin → View → SysConfig

Frontend → Agent

Frontend → Agent → Auth

Frontend → Agent → BusinessCard

Frontend → Agent → BusinessObject

Frontend → Agent → Customer

Frontend → Agent → CustomerUser

Frontend → Agent → DocumentSearch

Frontend → Agent → FAQ

Frontend → Agent → FAQ → RelatedArticles

Frontend → Agent → FrontendNotification

Frontend → Agent → Menu → Groups

Frontend → Agent → ModuleRegistration

Frontend → Agent → ModuleRegistration → MainMenu

Frontend → Agent → NotifyModule

Frontend → Agent → Organizer

Frontend → Agent → Route

Frontend → Agent → Search

Frontend → Agent → Ticket

Frontend → Agent → View → Calendar → AppointmentCreate

Frontend → Agent → View → Calendar → AppointmentUpdate

Frontend → Agent → View → CalendarOverview

Frontend → Agent → View → CalendarOverview → Action

Frontend → Agent → View → CustomerAddressBookList

Frontend → Agent → View → CustomerCompanyDetailView

Frontend → Agent → View → CustomerCompanyDetailView → Action

Frontend → Agent → View → CustomerCreate

Frontend → Agent → View → CustomerUpdate

Frontend → Agent → View → CustomerUserAddressBookList

Frontend → Agent → View → CustomerUserCreate

Frontend → Agent → View → CustomerUserDetailView

Frontend → Agent → View → CustomerUserDetailView → Action

Frontend → Agent → View → CustomerUserUpdate

Frontend → Agent → View → Dashboard

Frontend → Agent → View → KnowledgeBaseArticleCreate

Frontend → Agent → View → KnowledgeBaseArticleDetailView

Frontend → Agent → View → KnowledgeBaseArticleDetailView → Action

Frontend → Agent → View → KnowledgeBaseArticleList

Frontend → Agent → View → KnowledgeBaseArticleUpdate

Frontend → Agent → View → LinkObject

Frontend → Agent → View → Merge

Frontend → Agent → View → Preferences

Frontend → Agent → View → StatisticCreateUpdateView

Frontend → Agent → View → StatisticReportCreateUpdateView

Frontend → Agent → View → StatisticReportOverview

Frontend → Agent → View → StatisticReportOverview → StatisticReportAction

Frontend → Agent → View → Stats

Frontend → Agent → View → Ticket → Action → Customer

Frontend → Agent → View → TicketArticleReply

Frontend → Agent → View → TicketArticleReplyToNote

Frontend → Agent → View → TicketCompose

Frontend → Agent → View → TicketCreate

Frontend → Agent → View → TicketCreate → Email

Frontend → Agent → View → TicketCreate → Phone

Frontend → Agent → View → TicketCreate → Process

Frontend → Agent → View → TicketCreate → SMS

Frontend → Agent → View → TicketDetailView

Frontend → Agent → View → TicketDetailView → ArticleAction

Frontend → Agent → View → TicketDetailView → TicketAction

Frontend → Agent → View → TicketDetailView → TicketAction → Close

Frontend → Agent → View → TicketDetailView → TicketAction → Move

Frontend → Agent → View → TicketDetailView → TicketAction → Priority

Frontend → Agent → View → TicketEmailNew

Frontend → Agent → View → TicketEmailOutbound

Frontend → Agent → View → TicketFreeText

Frontend → Agent → View → TicketHistory

Frontend → Agent → View → TicketList

Frontend → Agent → View → TicketList → Bulk

Frontend → Agent → View → TicketMerge

Frontend → Agent → View → TicketNote

Frontend → Agent → View → TicketOwner

Frontend → Agent → View → TicketPhoneInbound

Frontend → Agent → View → TicketPhoneOutbound

Frontend → Agent → View → TicketResponsible

Frontend → Agent → View → TicketSmsOutbound

Frontend → Agent → View → WebNotificationView

Frontend → Agent → WidgetTypes

Frontend → Base

Frontend → Base → Loader

Frontend → Base → OutputFilter

Frontend → External

Frontend → External → Auth

Frontend → External → DocumentSearch

Frontend → External → Menu

Frontend → External → NotifyModule

Frontend → External → PrivacyNotice

Frontend → External → Route

Frontend → External → View → KnowledgeBaseDetail

Frontend → External → View → Preferences

Frontend → External → View → TicketCreate

Frontend → External → View → TicketDetail

Frontend → External → View → TicketOverview

OTRS Offers an Ideal Solution for Companies of Any Size Learn more

Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

GenericInterface

GenericInterface → ErrorHandling → ModuleRegistration

GenericInterface → Invoker → ModuleRegistration

GenericInterface → Mapping → ModuleRegistration

GenericInterface → Operation

GenericInterface → Operation → Generic → RPC

GenericInterface → Operation → ModuleRegistration

GenericInterface → Operation → TicketCreate

GenericInterface → Operation → TicketSearch

GenericInterface → Operation → TicketUpdate

GenericInterface → Transport → ModuleRegistration

OTRS Offers an Ideal Solution for Companies of Any Size Learn more

Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

WebApp

WebApp → API → Agent → Account

WebApp → API → Agent → CustomerCompany

WebApp → API → Agent → CustomerUser

WebApp → API → Agent → Statistic

WebApp → API → Agent → StatisticReport

WebApp → API → Agent → Ticket → Create

WebApp → API → Agent → TicketList

WebApp → API → Agent → TwoFactor

WebApp → API → Customer

WebApp → API → Customer → Account

WebApp → API → Customer → TwoFactor

WebApp → APIClient

OTRS Offers an Ideal Solution for Companies of Any Size Learn more

Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Index