Az OTRS ideális megoldást nyújt bármilyen méretű vállalat számára Tudjon meg többet

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Beállítási lehetőségek hivatkozása

Ez a dokumentáció felsorolja az OTRS összes beállítási lehetőségét.

Ez a mű az OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Németország szerzői joga alatt áll.

Tartalom

CloudService

CloudService → Admin → ModuleRegistration

Core

Core → Agent → FAQ

Core → AppointmentCalendar

Core → AppointmentCalendar → Plugin

Core → AppointmentCalendar → TicketAppointments

Core → Auth → Agent

Core → Auth → Agent → TwoFactor

Core → Auth → Customer

Core → Auth → Customer → TwoFactor

Core → Auth → TwoFactor

Core → Autoload

Core → Base

Core → Cache

Core → Chat

Core → CommunicationChannel

Core → CommunicationChannel → MIMEBase

Core → CommunicationLog

Core → Crypt → PGP

Core → Crypt → SMIME

Core → Customer

Core → DB → Mirror

Core → DocumentSearch → Driver

Core → DynamicFields → DriverRegistration

Core → DynamicFields → ObjectTypeRegistration

Core → Email

Core → Email → PostMaster

Core → Event → AppointmentCalendar

Core → Event → Chat

Core → Event → CustomPage

Core → Event → CustomerCompany

Core → Event → CustomerUser

Core → Event → DynamicField

Core → Event → FAQ

Core → Event → LinkObject

Core → Event → Package

Core → Event → Queue

Core → Event → ServiceCatalogueItem

Core → Event → Ticket

Core → External → FAQ

Core → FAQ

Core → FAQ → Approval

Core → FAQ → Explorer

Core → FAQ → Item

Core → FAQ → Item → Voting

Core → FAQ → RelatedArticles

Core → GoogleChrome

Core → LinkObject

Core → Log

Core → MailQueue

Core → NotificationView

Core → PDF

Core → Package

Core → PasswordPolicy → Exceptions

Core → PerformanceLog

Core → Permission

Core → SMS

Core → SOAP

Core → Session

Core → Stats

Core → Stats → Reports

Core → Ticket

Core → Ticket → ACL

Core → Ticket → DynamicFieldDefault

Core → Ticket → FulltextSearch

Core → Ticket → Permission

Core → Ticket → ProcessManagement

Core → Time

Core → Time → Calendar1

Core → Time → Calendar2

Core → Time → Calendar3

Core → Time → Calendar4

Core → Time → Calendar5

Core → Time → Calendar6

Core → Time → Calendar7

Core → Time → Calendar8

Core → Time → Calendar9

Core → WebUserAgent

Daemon

Daemon → ModuleRegistration

Daemon → SchedulerCronTaskManager → Task

Daemon → SchedulerGenericAgentTaskManager

Daemon → SchedulerGenericInterfaceTaskManager

Daemon → SchedulerTaskWorker

Frontend → Admin

Frontend → Admin → FrontendNotification

Frontend → Admin → ModuleRegistration

Frontend → Admin → ModuleRegistration → AdminOverview

Frontend → Admin → ModuleRegistration → Loader

Frontend → Admin → ModuleRegistration → MainMenu

Frontend → Admin → NavBarModule

Frontend → Admin → View → ContactWithData

Frontend → Admin → View → CustomPage

Frontend → Admin → View → CustomerCompany

Frontend → Admin → View → CustomerUser

Frontend → Admin → View → DynamicFieldOverview

Frontend → Admin → View → NotificationEvent

Frontend → Admin → View → Preferences

Frontend → Admin → View → Queue

Frontend → Admin → View → SLA

Frontend → Admin → View → SelectBox

Frontend → Admin → View → Service

Frontend → Admin → View → SysConfig

Frontend → Agent

Frontend → Agent → Auth

Frontend → Agent → BusinessCard

Frontend → Agent → BusinessObject

Frontend → Agent → Customer

Frontend → Agent → CustomerUser

Frontend → Agent → DocumentSearch

Frontend → Agent → FAQ

Frontend → Agent → FAQ → RelatedArticles

Frontend → Agent → FrontendNotification

Frontend → Agent → Menu → Groups

Frontend → Agent → ModuleRegistration

Frontend → Agent → ModuleRegistration → MainMenu

Frontend → Agent → NotifyModule

Frontend → Agent → Organizer

Frontend → Agent → Route

Frontend → Agent → Search

Frontend → Agent → Ticket

Frontend → Agent → View → Calendar → AppointmentCreate

Frontend → Agent → View → Calendar → AppointmentUpdate

Frontend → Agent → View → CalendarOverview

Frontend → Agent → View → CalendarOverview → Action

Frontend → Agent → View → CustomerAddressBookList

Frontend → Agent → View → CustomerCompanyDetailView

Frontend → Agent → View → CustomerCompanyDetailView → Action

Frontend → Agent → View → CustomerCreate

Frontend → Agent → View → CustomerUpdate

Frontend → Agent → View → CustomerUserAddressBookList

Frontend → Agent → View → CustomerUserCreate

Frontend → Agent → View → CustomerUserDetailView

Frontend → Agent → View → CustomerUserDetailView → Action

Frontend → Agent → View → CustomerUserUpdate

Frontend → Agent → View → Dashboard

Frontend → Agent → View → KnowledgeBaseArticleCreate

Frontend → Agent → View → KnowledgeBaseArticleDetailView

Frontend → Agent → View → KnowledgeBaseArticleDetailView → Action

Frontend → Agent → View → KnowledgeBaseArticleList

Frontend → Agent → View → KnowledgeBaseArticleUpdate

Frontend → Agent → View → LinkObject

Frontend → Agent → View → Merge

Frontend → Agent → View → Preferences

Frontend → Agent → View → StatisticCreateUpdateView

Frontend → Agent → View → StatisticReportCreateUpdateView

Frontend → Agent → View → StatisticReportOverview

Frontend → Agent → View → StatisticReportOverview → StatisticReportAction

Frontend → Agent → View → Stats

Frontend → Agent → View → Ticket → Action → Customer

Frontend → Agent → View → TicketArticleReply

Frontend → Agent → View → TicketArticleReplyToNote

Frontend → Agent → View → TicketCompose

Frontend → Agent → View → TicketCreate

Frontend → Agent → View → TicketCreate → Email

Frontend → Agent → View → TicketCreate → Phone

Frontend → Agent → View → TicketCreate → Process

Frontend → Agent → View → TicketCreate → SMS

Frontend → Agent → View → TicketDetailView

Frontend → Agent → View → TicketDetailView → ArticleAction

Frontend → Agent → View → TicketDetailView → TicketAction

Frontend → Agent → View → TicketDetailView → TicketAction → Close

Frontend → Agent → View → TicketDetailView → TicketAction → Move

Frontend → Agent → View → TicketDetailView → TicketAction → Priority

Frontend → Agent → View → TicketEmailNew

Frontend → Agent → View → TicketEmailOutbound

Frontend → Agent → View → TicketFreeText

Frontend → Agent → View → TicketHistory

Frontend → Agent → View → TicketList

Frontend → Agent → View → TicketList → Bulk

Frontend → Agent → View → TicketMerge

Frontend → Agent → View → TicketNote

Frontend → Agent → View → TicketOwner

Frontend → Agent → View → TicketPhoneInbound

Frontend → Agent → View → TicketPhoneOutbound

Frontend → Agent → View → TicketResponsible

Frontend → Agent → View → TicketSmsOutbound

Frontend → Agent → View → WebNotificationView

Frontend → Agent → WidgetTypes

Frontend → Base

Frontend → Base → Loader

Frontend → Base → OutputFilter

Frontend → External

Frontend → External → Auth

Frontend → External → DocumentSearch

Frontend → External → Menu

Frontend → External → NotifyModule

Frontend → External → PrivacyNotice

Frontend → External → Route

Frontend → External → View → KnowledgeBaseDetail

Frontend → External → View → Preferences

Frontend → External → View → TicketCreate

Frontend → External → View → TicketDetail

Frontend → External → View → TicketOverview

GenericInterface

GenericInterface → ErrorHandling → ModuleRegistration

GenericInterface → Invoker → ModuleRegistration

GenericInterface → Mapping → ModuleRegistration

GenericInterface → Operation

GenericInterface → Operation → Generic → RPC

GenericInterface → Operation → ModuleRegistration

GenericInterface → Operation → TicketCreate

GenericInterface → Operation → TicketSearch

GenericInterface → Operation → TicketUpdate

GenericInterface → Transport → ModuleRegistration

WebApp

WebApp → API → Agent → Account

WebApp → API → Agent → CustomerCompany

WebApp → API → Agent → CustomerUser

WebApp → API → Agent → Statistic

WebApp → API → Agent → StatisticReport

WebApp → API → Agent → Ticket → Create

WebApp → API → Agent → TicketList

WebApp → API → Agent → TwoFactor

WebApp → API → Customer

WebApp → API → Customer → Account

WebApp → API → Customer → TwoFactor

WebApp → APIClient

Az OTRS ideális megoldást nyújt bármilyen méretű vállalat számára Tudjon meg többet

Elavult dokumentáció

Egy régebbi kiadás dokumentációját nézi. A legfrissebb információkért nézze meg a jelenlegi kiadás dokumentációját.

CloudService

CloudService → Admin → ModuleRegistration

Az OTRS ideális megoldást nyújt bármilyen méretű vállalat számára Tudjon meg többet

Elavult dokumentáció

Egy régebbi kiadás dokumentációját nézi. A legfrissebb információkért nézze meg a jelenlegi kiadás dokumentációját.

Core

Core → Agent → FAQ

Core → AppointmentCalendar

Core → AppointmentCalendar → Plugin

Core → AppointmentCalendar → TicketAppointments

Core → Auth → Agent

Core → Auth → Agent → TwoFactor

Core → Auth → Customer

Core → Auth → Customer → TwoFactor

Core → Auth → TwoFactor

Core → Autoload

Core → Base

Core → Cache

Core → Chat

Core → CommunicationChannel

Core → CommunicationChannel → MIMEBase

Core → CommunicationLog

Core → Crypt → PGP

Core → Crypt → SMIME

Core → Customer

Core → DB → Mirror

Core → DocumentSearch → Driver

Core → DynamicFields → DriverRegistration

Core → DynamicFields → ObjectTypeRegistration

Core → Email

Core → Email → PostMaster

Core → Event → AppointmentCalendar

Core → Event → Chat

Core → Event → CustomPage

Core → Event → CustomerCompany

Core → Event → CustomerUser

Core → Event → DynamicField

Core → Event → FAQ

Core → Event → LinkObject

Core → Event → Package

Core → Event → Queue

Core → Event → ServiceCatalogueItem

Core → Event → Ticket

Core → External → FAQ

Core → FAQ

Core → FAQ → Approval

Core → FAQ → Explorer

Core → FAQ → Item

Core → FAQ → Item → Voting

Core → FAQ → RelatedArticles

Core → GoogleChrome

Core → LinkObject

Core → Log

Core → MailQueue

Core → NotificationView

Core → PDF

Core → Package

Core → PasswordPolicy → Exceptions

Core → PerformanceLog

Core → Permission

Core → SMS

Core → SOAP

Core → Session

Core → Stats

Core → Stats → Reports

Core → Ticket

Core → Ticket → ACL

Core → Ticket → DynamicFieldDefault

Core → Ticket → FulltextSearch

Core → Ticket → Permission

Core → Ticket → ProcessManagement

Core → Time

Core → Time → Calendar1

Core → Time → Calendar2

Core → Time → Calendar3

Core → Time → Calendar4

Core → Time → Calendar5

Core → Time → Calendar6

Core → Time → Calendar7

Core → Time → Calendar8

Core → Time → Calendar9

Core → WebUserAgent

Az OTRS ideális megoldást nyújt bármilyen méretű vállalat számára Tudjon meg többet

Elavult dokumentáció

Egy régebbi kiadás dokumentációját nézi. A legfrissebb információkért nézze meg a jelenlegi kiadás dokumentációját.

Daemon

Daemon → ModuleRegistration

Daemon → SchedulerCronTaskManager → Task

Daemon → SchedulerGenericAgentTaskManager

Daemon → SchedulerGenericInterfaceTaskManager

Daemon → SchedulerTaskWorker

Az OTRS ideális megoldást nyújt bármilyen méretű vállalat számára Tudjon meg többet

Elavult dokumentáció

Egy régebbi kiadás dokumentációját nézi. A legfrissebb információkért nézze meg a jelenlegi kiadás dokumentációját.

Frontend → Admin

Frontend → Admin → FrontendNotification

Frontend → Admin → ModuleRegistration

Frontend → Admin → ModuleRegistration → AdminOverview

Frontend → Admin → ModuleRegistration → Loader

Frontend → Admin → ModuleRegistration → MainMenu

Frontend → Admin → NavBarModule

Frontend → Admin → View → ContactWithData

Frontend → Admin → View → CustomPage

Frontend → Admin → View → CustomerCompany

Frontend → Admin → View → CustomerUser

Frontend → Admin → View → DynamicFieldOverview

Frontend → Admin → View → NotificationEvent

Frontend → Admin → View → Preferences

Frontend → Admin → View → Queue

Frontend → Admin → View → SLA

Frontend → Admin → View → SelectBox

Frontend → Admin → View → Service

Frontend → Admin → View → SysConfig

Frontend → Agent

Frontend → Agent → Auth

Frontend → Agent → BusinessCard

Frontend → Agent → BusinessObject

Frontend → Agent → Customer

Frontend → Agent → CustomerUser

Frontend → Agent → DocumentSearch

Frontend → Agent → FAQ

Frontend → Agent → FAQ → RelatedArticles

Frontend → Agent → FrontendNotification

Frontend → Agent → Menu → Groups

Frontend → Agent → ModuleRegistration

Frontend → Agent → ModuleRegistration → MainMenu

Frontend → Agent → NotifyModule

Frontend → Agent → Organizer

Frontend → Agent → Route

Frontend → Agent → Search

Frontend → Agent → Ticket

Frontend → Agent → View → Calendar → AppointmentCreate

Frontend → Agent → View → Calendar → AppointmentUpdate

Frontend → Agent → View → CalendarOverview

Frontend → Agent → View → CalendarOverview → Action

Frontend → Agent → View → CustomerAddressBookList

Frontend → Agent → View → CustomerCompanyDetailView

Frontend → Agent → View → CustomerCompanyDetailView → Action

Frontend → Agent → View → CustomerCreate

Frontend → Agent → View → CustomerUpdate

Frontend → Agent → View → CustomerUserAddressBookList

Frontend → Agent → View → CustomerUserCreate

Frontend → Agent → View → CustomerUserDetailView

Frontend → Agent → View → CustomerUserDetailView → Action

Frontend → Agent → View → CustomerUserUpdate

Frontend → Agent → View → Dashboard

Frontend → Agent → View → KnowledgeBaseArticleCreate

Frontend → Agent → View → KnowledgeBaseArticleDetailView

Frontend → Agent → View → KnowledgeBaseArticleDetailView → Action

Frontend → Agent → View → KnowledgeBaseArticleList

Frontend → Agent → View → KnowledgeBaseArticleUpdate

Frontend → Agent → View → LinkObject

Frontend → Agent → View → Merge

Frontend → Agent → View → Preferences

Frontend → Agent → View → StatisticCreateUpdateView

Frontend → Agent → View → StatisticReportCreateUpdateView

Frontend → Agent → View → StatisticReportOverview

Frontend → Agent → View → StatisticReportOverview → StatisticReportAction

Frontend → Agent → View → Stats

Frontend → Agent → View → Ticket → Action → Customer

Frontend → Agent → View → TicketArticleReply

Frontend → Agent → View → TicketArticleReplyToNote

Frontend → Agent → View → TicketCompose

Frontend → Agent → View → TicketCreate

Frontend → Agent → View → TicketCreate → Email

Frontend → Agent → View → TicketCreate → Phone

Frontend → Agent → View → TicketCreate → Process

Frontend → Agent → View → TicketCreate → SMS

Frontend → Agent → View → TicketDetailView

Frontend → Agent → View → TicketDetailView → ArticleAction

Frontend → Agent → View → TicketDetailView → TicketAction

Frontend → Agent → View → TicketDetailView → TicketAction → Close

Frontend → Agent → View → TicketDetailView → TicketAction → Move

Frontend → Agent → View → TicketDetailView → TicketAction → Priority

Frontend → Agent → View → TicketEmailNew

Frontend → Agent → View → TicketEmailOutbound

Frontend → Agent → View → TicketFreeText

Frontend → Agent → View → TicketHistory

Frontend → Agent → View → TicketList

Frontend → Agent → View → TicketList → Bulk

Frontend → Agent → View → TicketMerge

Frontend → Agent → View → TicketNote

Frontend → Agent → View → TicketOwner

Frontend → Agent → View → TicketPhoneInbound

Frontend → Agent → View → TicketPhoneOutbound

Frontend → Agent → View → TicketResponsible

Frontend → Agent → View → TicketSmsOutbound

Frontend → Agent → View → WebNotificationView

Frontend → Agent → WidgetTypes

Frontend → Base

Frontend → Base → Loader

Frontend → Base → OutputFilter

Frontend → External

Frontend → External → Auth

Frontend → External → DocumentSearch

Frontend → External → Menu

Frontend → External → NotifyModule

Frontend → External → PrivacyNotice

Frontend → External → Route

Frontend → External → View → KnowledgeBaseDetail

Frontend → External → View → Preferences

Frontend → External → View → TicketCreate

Frontend → External → View → TicketDetail

Frontend → External → View → TicketOverview

Az OTRS ideális megoldást nyújt bármilyen méretű vállalat számára Tudjon meg többet

Elavult dokumentáció

Egy régebbi kiadás dokumentációját nézi. A legfrissebb információkért nézze meg a jelenlegi kiadás dokumentációját.

GenericInterface

GenericInterface → ErrorHandling → ModuleRegistration

GenericInterface → Invoker → ModuleRegistration

GenericInterface → Mapping → ModuleRegistration

GenericInterface → Operation

GenericInterface → Operation → Generic → RPC

GenericInterface → Operation → ModuleRegistration

GenericInterface → Operation → TicketCreate

GenericInterface → Operation → TicketSearch

GenericInterface → Operation → TicketUpdate

GenericInterface → Transport → ModuleRegistration

Az OTRS ideális megoldást nyújt bármilyen méretű vállalat számára Tudjon meg többet

Elavult dokumentáció

Egy régebbi kiadás dokumentációját nézi. A legfrissebb információkért nézze meg a jelenlegi kiadás dokumentációját.

WebApp

WebApp → API → Agent → Account

WebApp → API → Agent → CustomerCompany

WebApp → API → Agent → CustomerUser

WebApp → API → Agent → Statistic

WebApp → API → Agent → StatisticReport

WebApp → API → Agent → Ticket → Create

WebApp → API → Agent → TicketList

WebApp → API → Agent → TwoFactor

WebApp → API → Customer

WebApp → API → Customer → Account

WebApp → API → Customer → TwoFactor

WebApp → APIClient

Az OTRS ideális megoldást nyújt bármilyen méretű vállalat számára Tudjon meg többet

Elavult dokumentáció

Egy régebbi kiadás dokumentációját nézi. A legfrissebb információkért nézze meg a jelenlegi kiadás dokumentációját.

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